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Returning Items

If you need to change a size or item type, no need to worry or even phone us unless you need some advice, simply follow the instructions at the bottom.

Items need to be in resaleable condition, within 28 days and we will be happy to send you another size, an exchange or refund the value of the goods.
To be eligible for a refund the goods may be opened but must be unused in any way at all. We must be able to resell the goods for full value once returned to us. If returns arrive in poor or unsaleable condition the refund will not be available.

Please remember to enclose your details with the goods and your Returns Number.
We usually post replacements to you free.

This does not affect your statutory rights.
Postage and packing charges are direct costs and cannot be refunded.
It is a good idea to obtain a "freeproof of postage" or signed for delivery if returning an item, in case it gets lost in the post.
IMPORTANT: Returned items are at your risk should they become lost on their journey back to us.

You can send to:-

Gymnastic Express
Ilderton Station
Wooler
Northumberland
NE66 4PH
United Kingdom

Phone:01668 217901    Fax: 01668217909
gymnasticexpress@iwf.co.uk

Customer Returns Process:

1.) To request a return of one or more items in an order, login to your account and navigate to My Account. my_account.png

2.) Navigate to the Completed Orders section and click on the Return Item(s) button completed_orders_for_return_sm.jpg
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3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action  and Comments  are optional fields. Click on Submit Return Request.return_reason_small.jpg
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